Booking Terms & Conditions

1 The Guest & Occupancy

    1. The guest is the person who signs the booking form, or in the absence of a booking form, the person who makes the booking. The guest must be over 21.

    1. Millhayes may only be occupied by the guest plus a maximum of 8 other persons named on the booking form. For the avoidance of doubt, children count as persons. We reserve the right to refuse entry or evict those listed on this booking form if the number of persons occupying the property exceeds this. This number must not be exceeded, including entertaining in the house or in the garden, without our prior written permission.

    1. We reserve the right not to accept bookings from groups of people under the age of 25.

    1. Smoking is not permitted on the premises; this applies to both the main house and the annexe.

    1. Pets will only be accepted by prior agreement and we reserve the right to request a larger security deposit.

    1. Millhayes may only be occupied for the purpose of holiday accommodation.

    2. Lets usually run from Friday to Friday. Departure is no later than 10am on the Friday of leaving and arrival is from 4pm.

2 The Contract & Payment

    1. You make a provisional booking on the date we receive (i) the completed booking form and (ii) a non-refundable booking fee of 30% of the total price.

    1. We have the right to reject your provisional booking. The contract becomes binding when we send you confirmation of your booking.

    2. The balance of the price is due 8 weeks before the start of your holiday and, in cases where you book within this 8 weeks, the full price is payable on booking. A £200 security deposit is also payable 8 weeks before the start of your holiday. If you fail to pay on the due date we shall be entitled to terminate the contract without obligation to repay to you any sum already paid.

3 Cancellation

    1. In the event you cancel your booking, we will make all reasonable efforts to re-let Millhayes in which case the fees paid will be refunded less an administration charge of 20% of the total fee and less any costs we incur in remarketing Millhayes.

    1. We recommend that you take out cancellation insurance.

4 Care of Millhayes

    1. You are responsible for taking good care of Millhayes, its furniture, fitments and effects and leaving it in a clean and tidy order. If an excessive amount of cleaning is required at the end of your holiday we will charge you the cost and will deduct the cost from your security deposit.

    1. All damage and breakages must be reported to us before the end of your holiday. We have the right to make repairs and replace damaged property at your expense and to deduct such costs from the security deposit. You will be liable for all such costs in excess of the security deposit.

    1. If you cause damage which results in Millhayes being, in our opinion, unfit to let to subsequent guests you shall be liable for the resulting loss of rent and any other related losses.

    2. If there is any evidence of smoking in either the main house or the annexe, you shall be liable for charges that may include but are not limited to professional cleaning and deodorising soft furnishings, bedding, curtains and carpets.
    1. It should be noted that whilst we are happy for you to use the telephone at Millhayes to make outgoing calls, the cost of any such calls over and above £5 will be deducted from the security deposit

    1. We will return the security deposit or the balance of the security deposit to you one week, or thereabouts, after the end of your holiday.

5 Our Liability

    1. We shall not be responsible for any loss or damage to any belongings or injuries sustained by you or any member of your party during your stay at Millhayes.

    1. We reserve the right to cancel your booking at any time and in this event our total liability shall be to refund to you all sums which you have already paid.

6 Complaints

6.1 We aim to maintain the highest standards in running Millhayes. In the event that problems do occur you should contact us immediately. Any complaints should be made within 24 hours of any incident giving rise to the complaint and should be notified to us in writing before your departure. If this procedure is not followed we will not consider any claim under any circumstances. However we hope you will never have cause to complain.

7 Access to Millhayes

1. You must allow us reasonable access to Millhayes.

8 Privacy Policy

1. We do not store any credit card details after processing payment by phone, fax, post or email.